Phone, Whatsapp, Viber: +49 172 6728019 | Email: support@wowaccounts.eu | Skype: alterno-dude
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About us

The idea to create this website appeared in 2016, during the World of Warcraft: Warlorlds of Draenor expansion. At this time, our members were working on their own as individual traders and boosters on another popular website elitepvpers.com. Based on our trading experience, we decided to set up our own website which would become the leader in the European market and make our occupation legally authorized.

Boosting an account is an expensive and very time consuming service. Nowadays, buying an account with a high level geared character is the most optimal choice in terms of time and performance. We offer you TOP gear characters which were leveled by their original owners and by our professional gaming team.

We let our customers to express freely their opinions about us. In the meantime, we try to find new approaches to improve our shop.

As for our future, we want to become the safest and the most flexible platform which would bring all kinds of products to the market.


Refund/Return

The buyer has the right to ask for a return/refund of a product within 14 days after the purchase. An email or post letter should be sent to the following recipient:

Email: support@wowaccounts.eu

Address: Moltkestraße 36

Postcode/City: 47058 Duisburg

Country: Germany

The message should contain the full name of the buyer, current address, the full name of the product he/she bought, the date of purchase, the amount of money payed and the reason for a return/refund. After receiving the message, one of our support members will inspect it, make a decision and reply you back within 2-10 days.

We should note however that a return/refund is not possible for accounts and some items due to it's nature. Since we share with you all the important account/item details (login, password, secret questions and answers etc.), you will have the same control over it even if we accept the refund/return. Therefore, please, think carefully before you decide to buy something.


Reservation

If you don't have the full amount to pay for the product you like, you can ask us for a reservation and pay 20% of the product price upfront. In this way, we will keep the product for you for a term up to 15 days.


Terms and Conditions

1. Subject of a contract

1.1 The subject of the contract is a service that is provided by the Seller.

1.2 Before signing the contract, the Customer agrees to read the full list of services and take action to obtain services and payment under this contract.

1.3 The Customer is aware that without accepting and agreeing to the contract, it would be impossible to provide the desired service.

2. The rights and obligations of the parties

2.1 The Seller undertakes:

2.1.1 To ensure continuity and quality of service delivery according to customer’s specified parameters.

2.1.2 To provide full services to the Customer in accordance with the specified information on the website.

2.1.3 Do not change the pricing policy during the execution of the order.

2.1.4 To maintain confidentiality of the Customer and his ingame characters.

2.1.5 To ensure the order and amount of compensation in accordance with this contract.

2.2. Seller shall be entitled to:

2.2.1 Has the right to petition the courts to protect his rights under the legislation of Germany.

2.2.2 Has the right to use the receiving data in the processing of orders, including IP address and the proposed address of the Customer in case of an unauthorized, unilateral breach of contract by the Customer and in case of the refusal by the Customer of a peaceful settlement to the conflict to protect his rights in the court.

2.2.3 Has the right to keep the payment after the cancelation of the order if the delivery of the order already started and includes some expenses.

2.3 The Customer undertakes:

2.3.1 To ensure the payment in full for services rendered to him according to the tariff.

2.3.2 Do not create situations hamper the execution of the order in full.

2.3.3 To solve disputes in accordance with this contract.

2.3.4 In a case of ordering a ingame service, give to the Seller all requested information – the customer’s full name, the full name of the owner of the credit card which was used for the payment, the name of the ingame character, the server, the state of ingame character up to the order, the name of desired order, a copy of payment transaction for the service.

2.3.5 The Customer understands and agrees with the fact that there is a small chance to get in game account suspended/recalled due to reports of third parties or other reasons that are uncontrolled by Seller; If it occurred, the Seller takes no responsibility.

2.3.6 The Customer agrees that all screenshots which were made during performance of the service may be used as an evidence in case disputes occur in future.

2.4 The Customer is entitled to:

2.4.1 To supervise in person or by trustee the process of the order.

2.4.2 During the execution of the order to abandon its future execution, and to receive compensation if the delivery of the order didn’t start yet.

2.4.3 Obtain all necessary information from the administrator of the site wowaccounts.eu.

3. Settlement procedure

3.1 The entire range of services, prompt execution and pricing of services are displayed on the site.

3.2 Prior to the payment the Customer must entirely accept this contract.

3.3 Prior to the payment the Customer must apply to Seller for exact price and the period of execution of services, and to explain the form of payment – in full or partly.

3.4 Payment for services occurs exclusively through the site, in full or with a reservation with a 20% deposit for up to 15 days.

3.5 In case of a service sell, after payment, the Customer shall provide the Seller with all requested information to fulfill the service – the customer’s full name, the full name of the owner of the credit card which was used for the payment, login information, the name of the ingame character, the server, the state of character up to the order, the name of desired order, a copy of payment transaction for the service (this is done for a refund cannot be made by the Customer unilaterally).

3.6 In case of an account sell, after the payment, the Seller shall provide the Customer with the following – account’s owner full name and address, login information, secret question and answer, blurred face passport scan.

3.6 If the Customer exceeds the reservation time of 15, the parties can agree to a continuation of the reservation with a payment of additional 20% of the initial price, or to agree to some other form of reservation, or to cancel the reservation. In case of a cancelation, the Seller will keep the payment.

4. Liability of the Parties

4.1. In case of a violation by one of the parties of the contract, the party shall be fully liable in accordance with international law and German legislation.

4.2 In case of violation of the contract by the Seller, the Customer shall be entitled to receive a full compensation. (Unforeseen circumstances not taken into account when calculating order performance periods)

4.3. In case of a breach of the contract by the Customer, the money is not refundable.

4.4 In case of ignoring by the Customer the conditions and procedures for dispute resolution in accordance with section 7 of this contract, the Seller in the law does not perform the requirements and use the data provided by the Customer to confirm the authenticity of the person who paid for the service, and drafting a response claim in the payment system where payment was made.

4.5 In case of a unilateral attempt to return the funds, these actions will be treated as fraud in accordance with the Criminal Code of Germany and the Seller has the right to provide IP and other personal information about the Customer to the appropriate law enforcement authorities for further investigation.

5. Deadline of the contract

5.1. This contract is valid for a period of 1 year.

5.2. The deadline of the contract does not relieve the parties from fulfilling its conditions.

5.3. Any changes to the contract may be amended only by drawing the Supplementary contract, the parties agree mutually, individually.

6. Contingencies

6.1 In case of unforeseen circumstances: fire, natural disaster or other circumstances independent of the Seller, the deadline to perform the services extends by duration of such circumstances.

6.2 In case of unforeseen circumstances delay the process of the order on the period more than 10 days, the Customer has the right to recover his funds.

7. The procedure for resolving disputes

7.1 All disputes that arise during the execution of services, have a procedure of solution in accordance with this contract, any attempt to violate this procedure shall be the responsibility in accordance with section 4 of this contract

7.2 In case of a dispute the Customer is obliged to contact customer support, whose contacts can be found on the website or through the Seller who has provided the consultation before making the payment.

7.3 In the case the dispute does not settle down by negotiation within 72 hours the Customer may apply to the arbitration system of payment system he used for payment of services or apply to the judicial authorities of Germany.

7.4 The Customer has the right to open a dispute within 14 days from the date of payment.

8.Compensations

8.1 The Customer has the right to know that information he provided during communication, such as: the customer’s full name, full name of the owner of the credit card which was used for the payment, the name of the ingame character, the server, the state of character up to the order, the name of desired order, a copy of payment transaction for the service (this is done for a refund cannot be made by the Customer unilaterally), as well as all Skype correspondence will be used for appealing in the case of filling documents for resolving the disputes in payment systems or the judiciary.

8.2 The Customer must provide: the name of the person who served him, a problem which occurred, the volume of orders that had been done, the date of the payment was made, the identity of the person who made the payment, a copy of the payment transaction and the reason of compensation request.

8.3 The compensation period consists of 14 days conforming to the German law of trading over Internet.

8.2 In case of order was not done by Seller’s fault, the Customer has right to get a 100% compensation and no matter how much of the service was done.

8.3 If the service is completed for 100% any kind of compensation is impossible.